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FAQ

  • How can I return/exchange my order?

    Les Canebiers does not accept returns. If there is a defect product or a problem with your order, please contact us within 14 days after the delivery date with your order number.

    Nevertheless, you can exchange the products for another size or model within 14 days if these are sent in the same state and if they are still in new condition with tag.

    For exchanges please fill the exchange label (here in French) and include it in your return to the following address :

    Les Canebiers
    4 place Croix de Fer
    83990 Saint-Tropez
    France

    We will send you your exchange as soon as we take delivery of your return.

  • COVID-19: Do you still ship?

    Yes we still ship all orders although the frequency of shipping has been a bit reduced. Orders are being shipped weekly.

  • When will I receive my order?

    We rely on French postal services (Colissimo and Chronopost) for standard shipping. It typically takes 2-3 days to France, 3-5 days to Europe and approximately 7-10 days worldwide, from day of shipping. When choosing Express Shipping, orders are shipped with FedEx or Chronopost. It takes between 3 to 5 days to be delivered.

  • Can I order a different size for top and bottom?

    Yes you can order a different size for top and bottom for women bikinis. Although it is not possible doing it directly on our website, you can just contact us or message us using the button at the bottom right of the screen specifying which product you are interest in, your sizes and an email to contact you and we will reach to you shortly. Note that it induces a 10€ fee.

  • How is the sizing of swimwear?

    Most of our swimwear fits true to size although some may fit a bit small. Nikki bikinis and men swimshorts tend to run small so we suggest going for the bigger size if you are between two sizes or if you are not sure about which size choosing. You can find a detailed sizing guide here. Don't hesitate to contact us if you have any question about sizing.

  • When will the 2020 collection be available?

    Unfortunately the release of our 2020 collection has been delayed because of current situation with COVID-19. You can still shop current collection or some of the new models on our website. Create an account and be notified when the new collection is available.

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